Natural Territory is a skincare and haircare brand that focuses on creating premium, sustainable, and eco-friendly products. Our products are formulated with high-quality natural ingredients, designed to nourish, hydrate, and rejuvenate the skin and hair while being kind to the environment.

Yes, all our products are 100% cruelty-free. We do not test our products on animals, and we ensure that our ingredients come from ethical and sustainable sources.

Yes, most of our products are vegan. We carefully select plant-based ingredients to ensure that our products are free from animal-derived substances. Look for the vegan symbol on our product labels for easy identification.

No, we avoid the use of harsh chemicals, parabens, sulfates, and synthetic fragrances in our formulations. Our focus is on providing natural, clean ingredients that are gentle on your skin and hair.

Each product on our website has a detailed description of the ingredients and benefits, so you can find the best match for your needs. If you’re unsure, our customer service team is happy to assist you in finding the perfect products for your skin or hair type.

Yes, many of our products are formulated with sensitive skin in mind. We use gentle ingredients like chamomile, aloe vera, and lavender to soothe and calm the skin. If you have specific skin concerns, please check the product labels or consult with our customer service for more personalized advice.

To place an order, simply browse our online store, select your desired products, and proceed to checkout. You can choose from multiple payment options, including credit cards, PayPal, and more.

Yes, once your order has been dispatched, you will receive a tracking number via email so you can monitor the status of your shipment.

If there is an issue with your order, such as missing items or damaged products, please contact our customer service team immediately at anita@naturalterritory.com.au or through our website's contact form. We’ll resolve the issue as quickly as possible.

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on your location. Please check our shipping policy for more details.

We want you to be happy with your purchase. If you are not satisfied with your product, you can return it within 30 days of purchase for a refund or exchange. Please refer to our return policy for full details and conditions.

Yes, we offer digital gift cards that can be used on our website. They are a perfect gift for skincare and haircare enthusiasts!

To maintain the integrity of the ingredients, store your products in a cool, dry place, away from direct sunlight and heat sources.

While most of our products are safe for pregnant women, we always recommend consulting your healthcare provider before using any new skincare products during pregnancy.

We periodically offer special promotions and discounts. To stay updated on the latest offers, sign up for our newsletter or follow us on social media.

For any inquiries or assistance, please reach out to us via email at anita@naturalterritory.com.au or visit our contact page on the website. Our customer service team will respond as quickly as possible.