Privacy policy
Last updated: October 16, 2025
At Natural Territory, your privacy matters to us. We’re committed to keeping your personal information safe, secure, and used only in ways that enhance your experience with our Natural Territory Products — from skincare and haircare to body care and natural living essentials.
This Privacy Policy explains how we collect, use, and protect your information when you browse our website, make a purchase, join our Loyalty Program, or access our Members Area.
1. Who We Are
This website is operated by Natural Territory Pty Ltd, an Australian-owned business dedicated to creating eco-friendly, cruelty-free, and natural self-care products.
Registered office: [City, State, Australia]
📧 Email: anita@naturalterritory.com.au
2. Information We Collect
We collect only what we need to provide a personalised, secure, and seamless shopping experience.
a) Personal Information
When you shop or register, we may collect:
Name and contact details
Billing and shipping addresses
Payment details (processed securely)
Order history and product preferences
Loyalty program participation details and rewards balance
Member profile details such as saved items or wish lists
b) Non-Personal Information
Automatically collected data may include:
Browser type, device, and operating system
IP address and approximate location
Pages viewed and browsing behaviour
c) Cookies & Tracking
We use cookies to enhance your browsing experience, remember your preferences, and measure website performance.
You can manage or disable cookies in your browser settings.
3. How We Use Your Information
We use your data to:
Process and deliver Natural Territory orders
Manage your Loyalty Program points, rewards, and account
Provide access to the Members Area, where you can view order history and exclusive offers
Improve website functionality, customer support, and product recommendations
Send updates, newsletters, or promotional offers (only if you’ve opted in)
Prevent fraud and meet legal or regulatory obligations
We never sell or rent your personal information.
4. Loyalty Program & Members Area
Our Loyalty Program and Members Area are designed to reward and enhance your Natural Territory experience.
When you register as a member or join the loyalty program, we may collect and store:
Your email, name, and account preferences
Points earned, redeemed, and activity history
Engagement with promotions, referrals, and rewards
We use this information to:
Track your points and rewards
Personalise your experience and recommend relevant Natural Territory Products
Notify you of member-only sales, bonuses, or exclusive events
You can opt out of promotional communications or delete your member account at any time by emailing anita@naturalterritory.com.au.
5. Payment & Security
All transactions are processed via secure, encrypted payment gateways (such as PayPal and Stripe).
We do not store full credit card information.
Our systems use SSL encryption and comply with PCI-DSS standards for secure online shopping in Australia.
6. Sharing Your Information
We share limited data with trusted partners who help us operate smoothly, including:
Courier and delivery services
Payment processors
Email marketing and rewards-management platforms
Website analytics providers (e.g. Google Analytics)
These partners follow strict confidentiality and privacy standards.
7. Data Storage & Retention
Your information is stored securely on servers located in Australia (and with GDPR-compliant cloud providers).
We retain your data only as long as necessary for legal and business purposes.
You can request data deletion or account closure at any time by contacting us at anita@naturalterritory.com.au.
8. Your Rights
Under Australian Privacy Law and GDPR (where applicable), you have the right to:
Access the personal data we hold
Request corrections to inaccurate data
Request deletion of your personal data
Withdraw consent from marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
9. Marketing & Communications
By joining our Loyalty Program or subscribing to updates, you may receive marketing emails about new launches, rewards, and natural living tips.
You can unsubscribe anytime using the link in our emails or by contacting us directly.
10. Links to Other Websites
Our site may contain links to other resources or educational content (such as blogs on natural living).
We are not responsible for external websites’ privacy practices. Always review their privacy policies before sharing information.
11. Children’s Privacy
We do not knowingly collect personal data from individuals under 16 years of age.
If we become aware of such data collection, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect updates in technology, regulations, or company operations.
Any changes will be posted here with a new “Last updated” date.